Cool Ring Design

Our Store Policies

Things You Need to Know

Kindly support us while we grow until we can modify the policies in your favour! :)

The Journey Jewelry is not held responsible after a shipment has been scanned into the post office. Any order that has gotten lost, stolen, or broken during shipment, needs to be taken up with your local post office.

Refund Policy:
All sales are final and no refunds are given unless a customer received the wrong order.

Cancellation Policy:
All sales are final and no cancellations are allowed.

Return Policy: 

All sales are final and no returns are allowed.

Privacy Policy:

All customer information provided will remain 100% confidential.

Delivery Policy:

We aim to deliver as fast as possible to our customers. For UAE, deliveries will take within 3-5 business days. For international deliveries, please allow up to a maximum of 2 weeks. This is subject to change during high volume season (holidays etc).

Contact us if you want to learn more!


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